Important Policies and Information

Payment: A 50% deposit is due at time of registration. The remainder of the balance is due on or before the first day of camp. Payments are accepted by MasterCard, Visa, Discover, Check, Money Order and Cash. A $25 discount will be given for full payment registrations made before our early bird registration deadline, which is 60 days or more before the the first date of the program.

Required Forms: Your registration is not complete until we receive the Roanoke County Parks, Recreation and Tourism Health Form, including Camp Roanoke Additional Questions. This form must be received no later than one week before your camper’s week of enrollment. In case of emergency, you MUST PROVIDE A COPY OF YOUR CAMPER’S INSURANCE CARD when you arrive at camp.

Waiting Lists: In the event that the camp session you wish to attend is full, you have the option of putting your name on the waiting list. People on the waiting list will be notified in the order information is received, as space becomes available. Once contacted, you have until the close of business the following day (5 PM) to respond. If we do not hear from you, the next person on the list will be contacted. If you are contacted and plan to attend, all payment deadlines that are applicable will apply. If you are contacted after the payment deadline, full payment for the camp session will be expected at that time.

Transfers/Cancellations: If a session of camp is canceled by Camp Roanoke, you will be given the option of transferring into another camp session. If transferring is not possible you will receive a full refund. Cancellations made by Camp Roanoke will be made at least two weeks in advance of the camp session. If you need to cancel out of a session for any reason, please call Camp Roanoke at (540) 387-6114 first and then follow up your request in writing. See the refund section below for more details. If you need to transfer to another session, we will be glad to accommodate you if space is available. Deposits and all other payments are non-transferable to another camper.

Refund: The deposit, less a $50 cancellation fee, and all payments are refundable through the June 12, 2017, the full deposit is non-refundable. Camper tuition is not discounted when campers arrive late or leave early since expenses are contracted for the week and enrollment is limited. There will be no refund for campers leaving during a camp session without written doctor’s orders verifying injury or illness.

Camper Dismissal: Campers possessing weapons, alcoholic beverages, fire building materials or illegal drugs will be expelled from camp immediately without a refund. In addition, pets and other animals are not permitted at camp. Please leave personal sports equipment at home, as we cannot guarantee its safety. Campers who arrive with contagious ailments or conditions will be sent home without refund. Campers who are exceedingly disruptive, destructive or a danger to themselves or others will be expelled without a refund. Campers participating in transportation are expected to exhibit good behavior while riding. Low voices, arms inside the windows, remaining seated and avoiding horseplay is expected. Campers are to remain seated until the bus has stopped and are given permission to exit by the bus driver. Camp Roanoke staff will then verify guardians who are picking up campers for release.

Parent’s and Camper’s Agreement
Safety is paramount at Camp Roanoke. All reasonable precautions and safety procedures will be undertaken. Participants must be aware that there are inherent risks, beyond human control, associated with the types of activities offered. I understand that each individual’s behavior and attitude is critical to the success of the camp. Therefore, if in the judgment of the staff, my behavior or attitude endangers the welfare of the group or myself, I will be sent home without refund. I will arrive at Camp Roanoke prepared, both mentally and physically, to display a positive and respectful attitude to my fellow group members, to participate fully in all aspects of the program, and to adhere to Camp Roanoke’s rules and policies.